Refund policy

Machika

Refund policy

1. The product arrives with manufacturing defects.
2. The product arrives with broken parts.
3. The product that arrives is incorrect. 

If the customer makes a mistake when choosing the size of the product or adds a product by error, Machika will not run for the expenses of your return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

It is important, not to open, break, manipulate or use the product to be returned, being that as the first condition for the refund or replacement, it is necessary that the product be sent back to Machika, in the same state in which it was sent by Machika. 

This means, if the box arrives broken or the product opened, please do the following steps in order to report it and get your refund:

• Take pictures of the package when received in bad condition. 
• Send the photos and report the problem with your product immediately to support@machika.com. You have 72 hours to report any anomaly. The time starts counting from the moment the package is received.

In the given case it is Machika or the parcel fault, we will proceed to do the refund.

To start a return, you can contact us at support@machika.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will pay for the label and shipping costs for your return.

You can always contact us for any return question at support@machika.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We can send a replacement or refund after receiving your damaged item and processing your return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not do product exchanges. 

Refunds